Public Sector Shame…and the statistics that show who could be next

The cruel treatment that the Public Trustee of Queensland has delivered to its customers has been too long in hiding. Thanks to the ABC Four Corners team, there is now a public appreciation of the hurt it has caused to the most vulnerable in our society. What is most alarming is the statement made by...

Do You Really Value Your Employees?

Talk is Cheap - If You Don't Have a Compliment Management System, Then I Doubt You Truly Do! Concentrating on Complaints Is Cruel If you have read my previous article – The Untold Cruelty Happening In Your Organization Right Now, you will understand that a sole focus on complaints management can punish the employees you...